Shipping policy

At Nasamt Dukhun, we strive to provide the best shopping experience for our customers both within and outside the UAE, and we are committed to ensuring your orders arrive quickly and safely.

First: Shipping Areas

We ship to:

All Emirates of the UAE

GCC Countries

International Shipping to most countries worldwide (Shipping fees may vary depending on the country and shipping company)

Second: Delivery Time

Within the UAE

Delivery within 1-2 business days.

GCC Countries

Delivery within approximately 7 business days.

International Shipping

Delivery time depends on the country and shipping company and will be determined at checkout.

Third: Shipping Costs

Within the UAE

Shipping fees range from AED 25-30 depending on the area.

Fees may vary for remote areas such as the Western Region.

GCC Countries

Shipping fees are calculated according to the shipping company used.

International Shipping

The cost is automatically calculated at checkout based on the country and weight.

Free Shipping

We may offer free shipping on orders over AED 200 (currently under review).

Fourth: Shipping Companies

We work with multiple shipping companies to ensure the best service. The most suitable company is selected based on:

Customer Location

Delivery Speed

Shipping Cost

Service Availability in the Area

Fifth: Policy for Handling Damaged or Lost Orders

If your order arrives damaged or incomplete:

Our customer service team will contact you directly.

The situation will be assessed to determine the cause of the problem:

If the error is on the part of the store or shipping company → the customer will receive a full refund or the order will be resent.

If the error is on the part of the customer (such as an incorrect address or failure to respond to the shipping company) → the customer is not entitled to compensation.

We always guarantee a fair and satisfactory customer experience.

Sixth: Remote Areas

We ship to all areas, including remote areas, but shipping fees may vary depending on the customer's location.

Important Notes

Orders are processed within 24 hours of purchase.

Delivery times may be affected by public holidays or weather conditions.

The customer is responsible for ensuring the accuracy of the shipping information.